Cum evaluati calitatea serviciilor

si perceptia clientilor?

The Mystery Shopping programmes suggested by Ellipse Marketing are based on a continuous improvement approach

mystery

Client misterios B2C

We measure the quality perceived by your customers all throughout your customer journey
building

Client misterios B2B

Verificam conformitatea cu standardele de servicii si capacitatea de a satisface asteptarile clientilor.
promo

Client misterios in cadrul Promotiilor

Controlam la punctul de vanzare diferenta dintre serviciul dorit si serviciul livrat.

Un demers orientat spre client

LIVE THE CONSUMER EXPERIENCE

FIELD MANAGEMENT OFERIT DE ELLIPSE MARKETING

URMARITI IN TIMP REAL PERFORMANTELE

Draft scenarios and elaborate mystery shopping visit surveys

Recrutare clientii misteriosi dintre clientii potentiali

Verificare si validare datele colectate

Realizare rapoarte de vizite obiective si operationale