Cum evaluati calitatea serviciilor

si perceptia clientilor?

Programele de client misterios desfasurate de Ellipse Marketing fac parte dintr-un proces de imbunatatire continua.

mystery

Client misterios B2C

We measure the quality perceived by your customers all throughout your customer journey
building

Client misterios B2B

Verificam conformitatea cu standardele de servicii si capacitatea de a satisface asteptarile clientilor.
promo

Client misterios in cadrul Promotiilor

Controlam la punctul de vanzare diferenta dintre serviciul dorit si serviciul livrat.

Un demers orientat spre client

TRAITI EXPERIENTA CONSUMATORULUI

FIELD MANAGEMENT by ELLIPSE MARKETING

URMARITI IN TIMP REAL PERFORMANTELE

Draft scenarios and elaborate mystery shopping visit surveys

Recrutare clientii misteriosi dintre clientii potentiali

Verificare si validare datele colectate

Realizare rapoarte de vizite obiective si operationale